Fintech · 3 months
Overnight outages, solved before morning
A payments company moved after-hours alerts to our desk.
−62% overnight downtime
24/7/365 · Follow the sun
Our follow-the-sun teams hand off between time zones so your customers get expert help day or night, every day of the year.
Supporting businesses across Africa, Europe & the Middle East
NorthwindBrightloopFernwayLumenOrbitlyKestrel
Benefits
Everything your team needs, in one place
Always on, 24/7/365
Round-the-clock coverage, weekends and holidays included.
Follow-the-sun handoffs
Teams across time zones pass tickets on seamlessly, with no overnight backlog.
Regional expertise
Local engineers who know Africa and EMEA markets, languages and networks.
Features
Built for modern support teams
L1–L3 technical support
From first-line troubleshooting to advanced engineering escalation.
Multilingual service desk
Support in English, French, Arabic, Portuguese and more, by phone, email and chat.
SLA monitoring & reporting
Clear SLAs, live dashboards and monthly reviews.
How it works
From onboarding to round-the-clock coverage
01
Discover
We map your products, tools, escalation paths and SLAs.
02
Onboard
Our engineers train on your systems and knowledge base.
03
Go live, follow the sun
Regional teams cover every hour, and we keep improving with you.
Start with what matters
What would make support easier?
Services
One partner. Every time zone.
Every user, every hour
Managed service desk
A single 24/7/365 point of contact for your staff and customers, staffed by follow-the-sun teams across Africa and EMEA.
Explore
More capacity, same team
Co-managed support
Keep ownership of your IT while we cover nights, weekends, holidays and overflow.
Explore
Eyes on, around the clock
Security monitoring
Continuous monitoring of alerts, identities and devices, with fast triage when something looks wrong.
Explore
Work without workarounds
Cloud & workplace
Support for the cloud tools and platforms your people rely on, wherever they work.
ExploreHelp at 3am, not 9am
Incident response
Rapid triage, communication and recovery when critical systems fail, at any hour.
Explore
A clearer next move
Support strategy
Design coverage, SLAs and escalation paths that match where your business is going.
ExplorePeople before tickets.
Real engineers who know your business, with clear responsibilities and a shared view of what comes next, whatever the hour.
Scoped to your business
The right coverage, clearly defined
Essentials
For growing teams needing dependable after-hours cover.
- ✓ 24/7 first-line support
- ✓ Email & chat
- ✓ Monthly SLA report
Professional
For businesses serving customers across multiple regions.
- ✓ 24/7/365 L1–L2 support
- ✓ Phone, email & chat
- ✓ Multilingual agents
- ✓ Dedicated account lead
Enterprise
For complex, high-volume, mission-critical operations.
- ✓ Full L1–L3 coverage
- ✓ Custom SLAs
- ✓ Security monitoring
- ✓ Quarterly strategy reviews
About us
A support partner built for the hours everyone else is asleep
Mission
Keep businesses across Africa and EMEA running with expert technical support, every hour of every day.
Vision
A region where no company loses a customer because help wasn't available in time.
8,760
hours covered every year
24/7/365
Coverage, holidays included
3
Time-zone hubs on shift
<15 min
Target first response
6
Specialist services
Case studies
Results from the night shift
Retail · 2 months
One desk for twelve countries
Store IT issues across EMEA routed to a single multilingual team.
2× faster resolution
Logistics · 4 months
Weekend cover without new hires
Co-managed support freed the in-house team from on-call rotas.
0 missed weekend tickets
Our people
Engineers on shift across Africa, right now
Our professionals
Meet the people behind the desk
Led by Founder & CEO Foluwa T. Rewane, our team spans Nigeria and Canada.
Testimonials
Loved by support teams
“Our overnight tickets now get answered in minutes, not the next morning.”
“They cover Lagos to London to Dubai without missing a beat.”
“Local language support made a real difference for our African customers.”
Integrations
Works inside your existing tools
ZendeskServiceNowJiraFreshdeskSalesforceMicrosoft TeamsSlackWhatsApp
News & insights
Ideas for always-on support
Oct 2026 · Guide
What follow-the-sun support really means
How handoffs between time zones keep tickets moving all night.
Sep 2026 · Security
Five alerts you should never leave until morning
The after-hours warnings that need a human straight away.
Aug 2026 · Growth
Expanding into new African markets
Planning support coverage before you launch in a new country.
Ready for support that never clocks out?
Get round-the-clock technical support across Africa & EMEA.
Find your fit